Tuesday, December 7, 2010

Road ID

Earlier this year I ran across an advertisement for Road ID. It in it's pure essence if a medical alert bracelet on steroids.

They have several different options for your needs.

Their standard product is an ID that is called the Wrist ID Sport it comes in two different versions. One is what they call an interactive version and the other is the standard version.

When purchasing my Road ID I chose the interactive version because of some of my medications that I take that might interact with emergency medical care. The difference between the Interactive and the Original can be found here. The Original has more lines of customizable text allows you to put immediate emergency info right on the face of the ID. The Interactive version lets you maintain and Emergency Response Profile or as the company calls it ERP.

The first year of ERP Interactive service is free after that it's $9.99 a year. Not bad for a profile that the emergency responders can get your updated info such at your full name, emergency contact, current medications your home address and any medical problems that may influence emergency treatment. I like that I am able to change it if my medical info changes. It allows me to move my Road ID with me where ever I move.

I cannot tell you about any of the other styles because I have the Wrist Sport ID interactive. When I got it I was so excited that I felt safer on my long lonely weekday runs. Knowing that if something happen and I couldn't give my info that it was just a call away. All right there for emergency responders to know what I could not tell them.

Never in a million years did I think that I would need such a service so soon. In my last post you can read about me passing/blacking out at the St. Jude's Half Marathon. In the middle of the EMT's removing me from the vehicle I was in, to the gurney I attempted to give them my Road ID with all my info, some how after handing it over to the EMT's it got lost.

I waiting until today giving whom ever found it a chance to call the number on the front (my husband's phone) to return it. Not hearing anything I went to the Road ID member site www.myroadid.com and reported it lost.

I later received an email with a company number to call about replacing the ID. I was fully expecting to pay for the replacement. James the gentleman that answered my call asked what happen and how did I lose it. I explained he then asked if it was okay to put me on hold for a moment, I said of course I don't mind being put on hold when asked so nicely, he came back and told me that Road ID would be replacing my ID free of charge. I was taken aback. He then apologized for the EMT's not handling it properly.

I was not expecting for the company to replace my ID. He explained that sometimes EMT's are not trained properly and that it wasn't my fault they miss handled it. Still astonished he asked if it would be okay for the company president to call me back, explaining that he liked to call back when issues like this happen to customers.

I am now completely in love with Road ID as a product and as a company. Any company that takes the time to educate emergency response personnel about the use and purpose of it's product and then stands by it's product when NOT used properly is just simply amazing. This is really above and beyond just the basics.

One would expect for something this great to be expensive but really for twenty bucks and ten every year after that just to ensure I don't end up a jane doe if something happens is well worth the peach of mind.

This is one investment that I will be sharing with friends and family. The great news is that they are launching a child's ID sometime after the new year. Can't wait to get one for each of my niece's and nephews.

Please if you spend any amount of time running by yourself this is a must have product!


FCR
One More Step
One More Mile
One More Finish

2 comments:

  1. I just got a road id a few weeks ago and love it. It's definitely a good idea for anyone who runs. It's great to hear that not only is their product great, but that their company really cares about the customers.

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  2. When my dad was really sick, he refused to stay home and was constantly on the go. My brother and I were just getting ready to order one for him, and then we was admitted to the hospital where he stayed until he passed away. I think it's a great investment for anyone...not just runners. It's just a smart thing to have. Accidents happen in all walks of life! Glad they were so great to you. Makes me want to reconsider ordering them for us :)

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